Refund and Returns Policy

Effective Date: 01/06/2026

Last Updated: 01/06/2026

Service Name: Athena

Operated by: Athena, 1537, Sector 6, Bahadurgarh, Haryana 124507, India

Contact: atul.kaushik@techdwell.in

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1. Subscription Refunds

Subscription fees are refundable within 7 days of the initial purchase if no AI features have been used during that period. Renewal fees are non-refundable.

To request a refund, your account must show zero AI-feature usage (no courses generated, no AI tutor queries, no quizzes generated) since the purchase date.

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2. Token Top-Up Purchases

Token top-up purchases are refundable within 7 days of purchase if no tokens from the purchased pack have been consumed.

Partial consumption is not eligible for a partial refund — the refund applies only when zero tokens from the purchase have been used.

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3. Trial Plan

The trial plan is free of charge. No payment is collected and no refund applies.

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4. How to Request a Refund

To request a refund:

• Email atul.kaushik@techdwell.in with the subject line "Refund Request"
• Include your registered email address and the order/payment ID
• Briefly describe the reason for your request

Refunds, when granted, are processed within 14 business days via the original payment method.

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5. Non-Refundable Circumstances

• Renewal charges after the initial billing period
• Purchases where tokens or AI features have already been used
• Requests submitted more than 7 days after the purchase date
• Trial plan (no charge applies)

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6. Disputes

If you believe a charge was made in error, contact atul.kaushik@techdwell.in before initiating a chargeback. We will work to resolve the issue promptly.

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7. Contact

For refund enquiries:

• Email: atul.kaushik@techdwell.in
• Address: 1537, Sector 6, Bahadurgarh, Haryana 124507, India